Refund Policy
Last updated: July 14, 2026
This Refund Policy applies to Renew Premium subscriptions purchased through the Renew app or website, operated by Giovanni Martorella.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your Premium subscription, you can request a full refund within 30 days of your original purchase date.
Free trial
Premium includes a 7-day free trial. You can cancel any time during the trial from Settings inside the app and you will not be charged.
How to request a refund
Our online reseller Paddle.com is the Merchant of Record for all Renew purchases and handles refund processing. To request a refund:
- Visit paddle.net and locate the order using the email address on your receipt, then follow the refund instructions, or
- Contact Renew support at officialmspmedia@gmail.com and we will assist.
Cancelling your subscription
You can cancel your Premium subscription at any time from Settings inside the Renew app, or through Paddle at paddle.net. When you cancel, your Premium features remain active until the end of the current billing period, and your account automatically reverts to the Free plan afterwards. Cancellation on its own does not trigger a refund of amounts already billed; if you would like a refund, please submit a request as described above.
Contact
For any questions about refunds, please contact Renew support at officialmspmedia@gmail.com.